Simple, transparent pricing.

Pricing FAQ

Answers to what would otherwise be small print.

What does it cost to get started?

Free costs nothing for up to 3 assets, forever and without a credit card. That is enough to test intuAid on real machines. CORE costs €99 per month, no matter how many product series and serial numbers you create.

Does each product series or machine cost extra?

No. From CORE you can create as many product series and serial numbers as you like, and every machine gets its own QR code. Only Free is limited to 3 assets.

How are technicians and service partners billed?

With CORE + CONNECT a full technician seat costs €29, from three seats and with no upper limit. External service partners get their own access there, with documentation, chat and orders, for €19 per partner seat. In Enterprise partner access is free.

How does yearly billing work?

If you pay twelve months in advance you save 15 % on the monthly price. The price shown is then the effective monthly amount, billed once a year.

What is COMPANION and how is it billed?

COMPANION links documentation, tickets and reports into a knowledge graph, adds the AI agent chat and diagnostic support, and runs A.L.EX. interviews during day-to-day operations. It costs 20 % of your monthly licence, but at least €99. With a licence of €679, for example, that comes to €136. With yearly payment the 15 % discount applies to COMPANION as well. It runs on CORE or CORE + CONNECT, and Enterprise already includes COMPANION.

What is a token and how far does it get me?

The AI works internally in tokens, small chunks of text. One chat request uses about 10,000 tokens, so the 5M tokens in CORE cover roughly 500 chats a month. Opening manuals and documents uses no tokens.

How does the AI budget work?

Every plan includes a monthly budget of AI tokens. Free has 500,000 tokens, CORE has 5M. With CONNECT each technician or partner seat adds 0.5M, and in Enterprise we set it individually. Indexing your documents also draws on this budget. When it is used up, the AI chat pauses until the next month. Whatever you do not use in a month expires at the end of it. From CORE you book extra tokens in advance or let them top up automatically, so the chat never stops mid-job: €9 per 1M tokens, enough for about 100 chats. Booked tokens never expire and carry over to the next month. Manuals and documents do not count against the budget and are always available.

Can I use my own storage?

Yes, from CORE. Your documents then sit in your own storage, for example in AWS S3, Azure, SharePoint or on an S3-compatible server. You pay for that storage yourself, and in return the storage limit of your plan no longer applies. Alternatively you can book extra storage from us at €9 per 10 GB per month.

Does indexing my documents cost extra?

No. When we read in your documents, the tokens come out of your monthly AI budget. In Free the budget can be used up for this in the first month, and then the chat pauses until the next month. In the paid plans you book extra tokens if you need them. They never expire and carry over to the next month.

Can I try it first?

Yes. Free covers up to 3 assets. From CORE a minimum term of three months applies, after which the contract can be cancelled monthly. With yearly payment it runs for one year at a time. In Enterprise the term is set in the offer. If a promised feature does not arrive by the agreed date, you may cancel for cause and receive a credit.

When do I need Enterprise?

From 40 technicians we put together an individual offer for you, with a guide value from €790 per month. It includes COMPANION, an individual AI budget, individual storage and free access for external service partners, plus SSO, your own AI servers, the Outlook add-in and an SLA. If you prefer, intuAid can also run on premises on your own infrastructure.