Module 02 – CONNECT
Service processes that talk to each other.
An end to spreadsheets, email ping-pong and double entry into the ERP. CONNECT links intuAid with your ERP, ticketing and service partners. Service requests, orders and reports run in one system.
Heating system HZ-7000 · Augsburg site
Created from a QR scan · 14:23
Technician assigned: M. Schneider
ConfirmedReport + signature → pulled into ERP
CompletedWhat double entry costs today
- systems on average between order and invoice
- 5
- of manual effort per ticket handover
- 12 min
- broken handovers with CONNECT
- 0
Real-world workflow
From scan to invoice, in one flow
No manual handovers, no double entry, no lost emails.
01
The customer scans the QR code
On the device landing page the customer asks a question or reports a problem. No hotline, no hunting for a form.
02
CONNECT creates the ticket
Automatically in the ERP. No manual entry. Including device context, service history and existing suggested solutions.
03
A technician is assigned
Your own staff or a subcontractor, with time-limited, auditable access to the relevant device data.
04
Report + signature → ERP
Lands automatically in the service history and is ready to bill. No emails, no catching up later.
Form builder
Structured requests instead of the phone.
When self service is not enough, the form routes the request to the service team in a structured way. With a photo, an error code and device context.
A structured contact request instead of a phone call
When self service is not enough, a ready-made form routes the request straight to the service team. Error code, installation and device context are prefilled. The technician knows what to expect before setting off.
Photos, evidence and codes right in the form
Mandatory photos, error codes, readings, signatures. The form enforces complete entries. No ticket without the right evidence, no service order without a documentation basis.
Integrations
Bidirectional. Real time. Auditable.
Your systems stay at the centre. CONNECT is the bridge.
SAP
ERP sync for orders, master data, service history
HubSpot
CRM integration for service contacts and customer communication
Salesforce
Service Cloud + ticket routing for enterprise setups
REST API
Open for custom ERPs, warehouse management, accounting
Your benefits
What changes for service managers
01
No broken handovers
From the scan to the invoice, everything runs in one system. No spreadsheet, no emails, no manual catch-up into the ERP.
02
Full transparency
Service management sees in real time where each order stands. Customers can track the status themselves.
03
Control over subcontractors
External technicians get access only to their own orders, time-limited, with clear roles, fully auditable.
„We had three systems that every order had to be entered into by hand. Today a scan is enough and the rest runs on its own. That saves us at least two hours per technician per day."
Module roadmap
Three building blocks that build on each other
You do not have to roll out everything at once. Start with CORE, add CONNECT when your systems should work together seamlessly, and stack COMPANION for active knowledge capture.
Further down the funnel
Next steps
Next module
COMPANION
When processes flow, the bottleneck becomes the knowledge in individual heads. COMPANION extracts it systematically, before it walks out the door.
Read moreRelated
Prerequisite: CORE
CONNECT builds on the device and knowledge base of CORE. Here is what CORE does.
Read moreFree forever for up to 3 machines. No credit card required.
Try intuAid on your own machines.
Create an account and bring your first machine online today. If you would rather see intuAid in action first: in the demo we scan the QR code on one of your machines live, with no pitch and no slide deck.
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