Every job makes your whole service team better.
Fewer site visits, shorter downtime and a service that no longer depends on a few individuals. intuAid makes what your most experienced people know available at every machine, via QR code and in more than 20 languages.
Sound familiar?
The plant is down. And your technician is still searching?
Through folders, portals and old emails, while the customer waits.
40 minutes searching for documentation per jobDoes every tricky question end in a call to Alex?
And he is on another site right now.
60 to 70% of service knowledge lives only in individual headsWrong part in the van, second trip?
Abroad that means a second flight and a second week.
Which manual applies to this serial number?
The valid version is a PDF somewhere.
Where does what you learn on the job end up?
In the free text of a report. And it never comes back out.
What happens when Alex retires?
Every farewell takes experience and contacts with it.
Over a quarter of people in mechanical engineering reach retirement age within ten yearsThe knowledge is there. It just doesn't flow.
How we fix that AI-generated
We turn the service organisation around. Around the person at the machine.
The result: The most valuable thing in your company becomes usable. Your knowledge.
Why
Every company has an Alex: the technician who listens to a fault for two minutes and knows what's wrong. We capture his knowledge while he is still around and make it available at every machine.
Founded in the Allgäu by practitioners from mechanical engineering and software development.
About usWhat we believe
Industrial service succeeds or fails with the person on site.
Experience is passed on through the work, not in a seminar.
AI asks, people decide.
Knowledge belongs to whoever earned it.
What's in it for you.
Figures from industry studies (VDMA, DIHK) and a pilot project. Day 0 is a target.
A memory for your service.
Verified and at every machine.
Three sources, one verified knowledge base: what is documented, what every job reveals and what your experts know. We collect your experts' hands-on knowledge with the A.L.EX. method: short follow-up questions after real jobs, which an expert signs off. At the machine, the assistant answers, always with its source.
Explore the platformWherever equipment is serviced on site.
- Mechanical engineering Every machine you ship can answer questions: the valid manual per serial number, spare parts, history. View industry DE
- HVAC & building services Many manufacturers, many error codes. The right answer for exactly this system. View industry DE
- Lift technology Maintenance, third-party lifts, faults. The knowledge is ready right at the shaft. View industry DE
- Plumbing & heating Heat pumps, heating, ventilation. Standard questions answered before the phone rings. View industry DE
- Facility management Many buildings, many manufacturers. All the manuals for your equipment in one place. View industry DE
- Solar & photovoltaics Inverters, storage, error messages. Help right at the installation. View industry DE
- Services & rental Rental equipment that explains itself. Faster handover, fewer follow-up questions. View industry DE
Three software modules, one consulting service.
CORE
Your customer scans and has the answer. The valid manual per serial number, AI chat from your documentation, no app and no login.
For your customers and operators Service jobsCONNECT
Orders, checklists and reports, dictated instead of typed, offline too. Every job makes the system smarter.
For your technicians in the field Assistant with diagnosticsCOMPANION
An experienced colleague at every technician's side. A.L.EX. draws its knowledge from the heads of your best people.
For your technicians when troubleshooting Knowledge retentionConsulting
Half a day with your management, on site. We show where your business is vulnerable when your best people leave. Fixed price, half credited towards a pilot project.
For management and service leadsStart risk-free, with one machine.
See pricing-
Try it for free
Create an account and bring up to 3 assets online, free for good. No credit card needed.
Free plan -
A QR code on every machine
Every machine gets its own QR code, with no surcharge per serial number or series.
CORE €99 per month -
Live at the machine
Customers and technicians scan from day one, no app and no login. Cancel monthly after three months.
Online today
Verifiable, not just claimed.
We work with your most valuable asset, your knowledge. That's why we make our commitments verifiable.
- Data location Frankfurt, Germany Hosted in a data centre in Frankfurt, no data leaves the EU. You get a data processing agreement on every plan, Free included.
- Quality A source for every answer Every answer links to its source. When the AI reaches its limits, it hands over to your service team.
- Data ownership Export any time Your data as CSV and JSON or via API. No vendor lock-in.
- After the contract ends 24-month archive From CORE, your manuals stay readable for 24 months after the contract ends.
“Every company with machines has an Alex. Our job is to make sure his knowledge stays when he leaves.”
“We build software a technician can use at the machine while wearing gloves. Otherwise nobody uses it.”
Let's start with one machine.