Self service
You know the call: how did the cleaning work again? Self Service gives the answer right at the device, with no login, no hotline, no waiting.
The same question for the twentieth time. Specialists on the phone instead of out on the job.
The customer waits, gets annoyed and calls the competitor next time.
Every call brings different demands. Who answers, and how well, comes down to chance.
intuAid Self Service is a device-specific landing page that gives customers guides, FAQ, videos, spare parts and an AI chat based on your documentation via QR scan, with no login.
Self Service catches standard questions right at the device, before they turn into hotline calls. Customers get an answer immediately, with no login and no waiting. Your team keeps only the requests that really need people, with device context and in every language.
A QR scan opens the device page. Guide, FAQ, videos, spare parts, contact. No login. No detour.
The customer asks in their own words, the AI chat answers based on your manuals and service reports. With a source reference, so it stays verifiable.
When Self Service is not enough, the form routes the request to the service team in a structured way. With a photo, an error code and device context.
You maintain the guide once. Self Service translates it automatically, and you keep the last word by approving translations.
The name, role and contact details of the responsible person are visible right at the QR scan. No searching, no hotline, no forwarding.
Revenue after the sale
A low barrier: the customer scans at the device, the system knows the serial number and the exact variant and links straight into your manufacturer shop. No leafing through manuals, no detour via dealer pages.
Who benefits
Scans, asks, gets the answer. No call, no waiting.
Gets only the requests that really need people. With device context and a first diagnosis.
Sees how many requests Self Service catches, and wins back the after-sales revenue that would otherwise end up at the dealer.
No. Self Service works entirely without a login. Devices can also be configured with an optional login.
The system is only as good as the data base behind it and cannot answer every question to 100 %. When it reaches its limits, it hands the user over to the service team.
Yes. Logo, colors, font, footer texts, all configurable per customer.
Create an account and bring your first machine online today. If you would rather see intuAid in action first: in the demo we scan the QR code on one of your machines live, with no pitch and no slide deck.
Free forever for up to 3 machines. No credit card required.
